Privacy Policy

1Introduction

This Privacy Policy ("Policy") describes how VV88 ("V88", "we", "us", "our") collects, uses, stores, shares, and protects the personal data of individuals ("you", "Member "User") who access or use the online gaming and sports betting platform operated at v88.asia.

V88 is committed to handling all personal data responsibly, transparently, and in accordance with applicable data protection legislation. We recognise the trust our Malaysian members place in us when sharing their personal information, and we take that responsibility seriously.

By registering an account on v88.asia, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read together with our Terms & Conditions.

2Definitions

For the purposes of this Privacy Policy, the following terms shall have the meanings assigned below:

• "Personal Data" means any information that identifies or can be used to identify a natural person, whether directly or in combination with other available data.
• "Processing" means any operation performed on personal data, including collection, recording, storage, retrieval, use, disclosure, or deletion.
• "Data Controller" means V88, which determines the purposes and means by which personal data is processed.
• "Data Processor" means any third-party entity that processes personal data on behalf of V88 under a written data processing agreement.
• "KYC Data" means identity verification documents and related information collected as part of our Know Your Customer compliance process.
• "Cookies" means small text files placed on your device by the V88 platform for the purposes described in Section 9 of this Policy.
• "Sensitive Data" means categories of personal data requiring a higher degree of protection, including but not limited to government-issued identification numbers and financial account details.

3Personal Data We Collect

V88 collects the following categories of personal data from Members and prospective Members:

3.1 Registration Data

When you create a V88 account, we collect the personal information you provide, including your full legal name, date of birth, residential address (including city — for example, Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, or Shah Alam), email address, and mobile number.

3.2 Identity Verification (KYC) Data

To comply with anti-money laundering obligations and to verify your age eligibility (21+), we may request and process copies of government-issued identity documents such as your Malaysian National Identity Card (MyKad) or passport, and proof of residential address.

3.3 Financial & Transaction Data

We collect data related to your deposits and withdrawals including payment method type (e.g., Touch 'n Go eWallet, DuitNow, FPX, Maybank, CIMB), transaction amounts in MYR, transaction timestamps, and wallet or account reference identifiers. We do not store full bank account numbers or full card numbers.

3.4 Gaming & Betting Activity Data

We record your gameplay and wagering history, including games played, bets placed on sports markets such as Liga Super Malaysia and EPL, wager amounts, game outcomes, session durations, and bonus utilisation history.

3.5 Technical & Device Data

Automatically collected technical data includes your IP address, device type and operating system, browser type and version, session timestamps, and platform navigation data. This data is used for security monitoring, fraud prevention, and platform performance optimisation.

3.6 Communications Data

When you contact our support team via live chat, we retain records of those communications for quality assurance, dispute resolution, and compliance purposes. We do not record telephone calls unless advance notice is provided.

4How We Collect Personal Data

V88 collects personal data through the following channels:

• Directly from you — when you complete the account registration form, submit KYC documents, make a deposit or withdrawal, contact our support team, or respond to a survey or promotion.
• Automatically — through cookies, session tracking technologies, and server logs when you access and use the V88 platform.
• From payment providers — transaction confirmation data received from Malaysian payment service providers including Touch 'n Go eWallet, DuitNow, FPX, and integrated banking partners.
• From identity verification partners — where we engage regulated KYC verification service providers to assist in confirming the identity and age eligibility of Members.
• From fraud prevention services — technical identifiers and risk signals provided by our fraud detection infrastructure to protect both Members and the platform.

5Purpose of Data Processing

The table below sets out the primary purposes for which V88 processes personal data:

6Legal Basis for Processing

V88 processes personal data on the following legal bases:

• Contractual Necessity: Processing required to fulfil our obligations under the Terms & Conditions — including account management, payment processing, and service delivery.
• Legal Obligation: Processing required to comply with applicable laws, including anti-money laundering regulations, age verification requirements, and regulatory record-keeping obligations.
• Legitimate Interests: Processing carried out for V88's legitimate business interests, including fraud prevention, platform security, and responsible gambling monitoring — provided those interests are not overridden by your fundamental rights.
• Consent: Processing based on your freely given, specific, informed consent — such as the use of non-essential cookies or the receipt of optional promotional communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7Data Sharing & Disclosure

7.1 Service Providers

VV88 engages trusted third-party service providers to assist in delivering our platform. These include payment processors (Touch 'n Go eWallet, DuitNow gateway, FPX operators, banking partners), KYC verification services, cloud infrastructure providers, fraud detection services, and customer support platform providers. All such providers are contractually bound to process data only as instructed by V88 and to maintain appropriate security standards.

7.2 Game Content Providers

Where game providers require session authentication tokens initialise a game session, limited technical identifiers may be shared. Game providers do not receive your full name, financial data, or contact details.

7.3 Regulatory and Legal Disclosure

V88 may disclose personal data to regulatory authorities, law enforcement agencies, or courts where we are legally required to do so, or where disclosure is necessary to protect the legal rights, safety, or property of V88 or its Members.

7.4 No Sale of Personal Data

VV88 does not sell, rent, or transfer personal data to third-party advertisers, data brokers, or marketing networks under any circumstances.

8Data Retention

VV88 retains personal data for as long as is necessary to fulfil the purposes set out in this Policy, or as required by applicable law. The following general retention periods apply:

• Active account data: Retained for the duration of your account relationship with VV88.
• KYC and identity documents: Retained for a minimum of five (5) years following account closure, in accordance with anti-money laundering regulatory requirements.
• Transaction records: Retained for a minimum of five (5) years following the date of the transaction, or longer where required by applicable law.
• Support communications: Retained for a minimum of two (2) years following the resolution of the relevant query.
• Technical and device data: Retained for up to twelve (12) months from collection, unless retained longer for fraud investigation purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our data destruction procedures.

9Cookies & Tracking Technologies

9.1 What Are Cookies

Cookies are small text files placed on your device when you visit v88.asia. They help the platform remember your preferences, maintain your login session, and analyse how the site is used.

9.2 Cookies We Use

• Essential Cookies: Required for the platform to function. These include session authentication cookies that keep you logged in during your visit. These cannot be disabled without affecting platform functionality.
• Functional Cookies: Remember your preferences such as language settings and last-visited game category to personalise your experience.
• Analytics Cookies: Help us understand how Members navigate the platform — including which pages are visited most often and where errors occur. Data is processed in aggregated, anonymised form.

9.3 Managing Cookies

You may control cookie behaviour through your web browser settings. Disabling essential cookies will prevent you from logging in to your V88 account. Disabling analytics cookies will not affect your ability to use the platform. For guidance on managing cookies in your specific browser, refer to your browser's help documentation.

10Data Security

VV88 implements a range of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and VV88's servers.
• Encryption of sensitive data at rest, including identity documents and financial reference data.
• Access controls ensuring that personal data is accessible only to authorised V88 personnel who require it to perform their role.
• PCI-DSS compliant payment processing for all MYR transaction data linked to Malaysian payment providers.
• Two-factor authentication (2FA) available for all Member accounts to reduce the risk of unauthorised access.
• Regular security audits, penetration testing, and vulnerability assessments conducted by qualified third parties.
• Incident response procedures designed to detect, contain, and report data security incidents in a timely manner.

While VV88 takes all reasonable steps to protect your personal data, no digital platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials and for notifying VV88 promptly if you suspect any unauthorised account activity.

11Your Data Rights

As a V88 Member, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team using the details in Section 15.